Cancellation Policy
At Westtera, we aim to provide a seamless shopping experience. However, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains how we handle cancellations.
1. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at support@westtera.com We will do our best to accommodate cancellation requests, provided that the order has not been shipped or processed for fulfillment.
2. Cancellation Timing
Orders can typically be canceled within a short period after being placed. Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, we encourage you to refer to our Shipping Policy or contact us for further assistance.
3. Cancellation Confirmation
If your order is successfully canceled, you will receive a confirmation email. If the order has already been shipped, it will be subject to our Shipping Policy.
4. Payment Refunds
If you cancel your order successfully before it has been shipped, we will issue a refund to your original payment method. Please note that refunds may take a few business days to process, depending on your payment provider's policies.
5. Contact Us
If you have any questions or need assistance with order cancellation, please contact us at support@westtera.com Our customer support team is available to assist you with your cancellation request.