Privacy Policy

Legal Basis for Data Processing

We process your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Consent: We process your data when you have explicitly provided consent, such as when signing up for newsletters, registering an account, or submitting data via our platform.

Contractual Necessity: Your data may be processed to fulfill contractual obligations, such as processing orders, delivering products or services, or responding to customer support requests.

Legal Obligations: We process your data to comply with legal requirements under Indian law, including obligations related to tax, fraud prevention, grievance redressal, or regulatory reporting.

Legitimate Interests: We may process your data in pursuit of legitimate business purposes, such as service improvement, security monitoring, and marketing analytics, provided these interests do not override your privacy rights.

User Consent

Your consent is collected before or at the time of data collection through specific actions such as account registration, newsletter subscriptions, or form submissions. Consent under the DPDP Act must be free, specific, informed, and unambiguous. By interacting with our platform, you consent to the collection and use of your data as described in this policy. You may withdraw your consent at any time by contacting us at support@westtera.com or through your account settings. Withdrawal of consent will not affect processing already completed based on prior consent.

Opt-Out Policy

You may opt out of marketing or non-essential data processing at any time. To unsubscribe from promotional emails, use the "unsubscribe" link provided in our messages or adjust your preferences via your account dashboard. If you wish to limit certain processing activities, such as data sharing for analytics or personalized advertising, contact us at support@westtera.com. Please note that opting out of some features may affect your user experience but will not affect access to core services.

Data Breach Policy

In accordance with the DPDP Act and IT Act, we have implemented strict safeguards to detect, manage, and report personal data breaches. In the event of a confirmed data breach that may impact your rights or personal data, we will notify affected users within 72 hours of discovery. Our communication will include the nature and scope of the breach, the categories of data affected, mitigation steps taken, and measures you can adopt to protect yourself. Where legally required, we will also notify the Data Protection Board of India or relevant authorities and fully cooperate with any investigations.