Terms & Condition

At Westtera, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services, in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

1.1 Personal Information:

We collect personal information such as:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely through third-party providers)

1.2 Non-Personal Information:

We may collect non-identifiable data such as:

• Browser type and version

• Device information (e.g., operating system)

• IP address

• Cookies and usage data (e.g., pages visited, time spent on the site)

1.3 Sensitive Personal Data:

We may collect sensitive personal data only when necessary (e.g., for refunds or identity verification). Such data is collected and processed in accordance with the IT Act, 2000, and the DPDP Act, 2023.

2. How We Use Your Information

Your data may be used for the following purposes:

• To process and fulfill orders, including payments and shipping

• To improve our website, services, and overall customer experience

• To send updates, offers, and promotional content (only with your explicit consent)

• To comply with legal obligations and prevent fraud or misuse

• To personalize your experience by remembering preferences and showing relevant content

3. Sharing of Information

3.1 No Selling of Data:

We do not sell your personal information to third parties.

3.2 We may share your data with:

• Service Providers: Payment processors, delivery partners, and marketing agencies

• Legal Authorities: When required by law or to protect our legal interests

• Analytics Providers: To help us understand and improve website performance

All third parties are required to follow strict confidentiality and data protection agreements as per Indian law.

4. Cookies and Tracking Technologies

4.1 Use of Cookies:

We use cookies to enhance your browsing experience and to analyze site performance.

4.2 Types of Cookies:

• Essential Cookies: Necessary for site functionality

• Performance Cookies: Help analyze how users interact with the website

• Marketing Cookies: Used to show relevant advertisements

4.3 Managing Cookies:

You can manage or disable cookies via your browser settings.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once the retention period ends, your data is securely deleted or anonymized.

6. Data Security

6.1 We use industry-standard security measures to safeguard your data, including:

• SSL encryption for secure transactions

• Routine security audits and software updates

• Access control for sensitive data

6.2 Limitation of Liability:

While we strive to protect your data, no digital platform can guarantee absolute security.

7. Your Rights

Under Indian law, you have the right to:

• Access the personal information we hold about you

• Request corrections to incorrect or incomplete data

• Request deletion of your personal data, subject to legal limitations

• Withdraw consent for receiving marketing or promotional emails

To exercise your rights, please contact us at: support@westtera.com

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their respective privacy policies.

9. Children's Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

Westtera reserves the right to update this Privacy Policy at any time, in compliance with legal and regulatory requirements. Changes become effective upon posting on our website. We encourage users to review this policy periodically.